Hi Summer,
Thank you for sharing your feedback. We’re sorry the instructions were not clear enough during the initial setup. The Front No-Knuckling Training Sock can take a little guidance the first time, and we understand how frustrating that can feel when you’re trying to get it placed correctly and help your dog right away.
We’re glad to hear your vet was able to show you how to use it, and we appreciate you following up with us directly to let us know. We’re also taking this feedback seriously, as clearer setup guidance is something we’re always working to improve.
If any questions come up as your dog continues using the training sock, our team is always happy to help with fit, placement, and troubleshooting. Thank you again for giving it a try and for helping us identify where the instructions could be improved.
Warm regards,
The K9 Carts Team