• We ship via FedEX or UPS. Express options available at checkout. Shipping cost is calculated at checkout with live rates based on your exact location.
• Tracking information will be emailed to you directly once your order is fulfilled.
• Orders will be shipped between Monday and Friday from our facility in Aurora, Colorado.
• If you also ordered a wheelchair, it will ship separately from our shop in Englewood, Florida (generally 1-2 business days for Rear Wheelchairs and 3-5 for all other wheelchairs).

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at messages@walkinpets.com. Please note that returns will need to be sent to the following address: 16304 E 32nd Avenue, Suite 40, Aurora CO 80011 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at messages@walkinpets.com.

RETURN ELIGIBILITY

All products MUST be in a like-new, undamaged condition from a smoke-free environment to receive a full refund, minus charges (restocking fee & postal costs).

All products MUST be returned within 30 days of receiving your purchase.

Items returned to us without notification will NOT be eligible for a refund.

We will NOT accept returns on any products that our inspection team is unable to make like new. This includes but is not limited to damage, hair & smells.

An RMA number is required when returning any item. ANY ITEM RETURNED WITHOUT AN RMA# WILL NOT BE CREDITED! Please contact customer care on messages@walkinpets.com

All returns are subject to a restocking fee which is listed below.

A restocking fee of $7 applies to all other goods, and a return postage charge of up to $30 may also apply.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days of us receiving the product. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 20 business days have passed since we’ve approved your return, please contact us at messages@walkinpets.com.