(includes: Help Em Up Harnesses & Walking Accessories, EZ Lift, Woodrow Wear Power Paws, PoochPad Diapers/Potty Pads/Kennel Pads/Ultra Dry Beds, All Walkabout brand products, & Ultra Paws brand products.)
Returns, exchanges, and refunds can be made up to fifteen (15) days from the date you received your order minus a 5% restocking fee. K9 Carts will not accept any accessory or nursing care product back for refund or exchange unless the item can be sold as new, (clean with zero traces of pet hair, dirt, odor, etc.) to another client. If returned in any other condition but new, cleaning fees will be deducted from refund. Shipping charges are non-refundable and the customer is responsible for return shipping.
Orders can only be cancelled before shipped. Once shipped the standard return terms apply. Wheelchair cancellations are subject to a 5% cancellation fee–higher fees may apply on wheelchairs based on production progress. Any product, other than wheelchairs, can be cancelled with zero fee as long as it has not been shipped.