WHEELCHAIR PURCHASES
For the Rent to Own program policy and other products, please scroll down. This policy applies to wheelchair purchases, not rentals or other products.
We offer a 15-day trial period to give you plenty of time to try your pet in its new wheelchair – this applies to refundable carts only. The 15-days start the day you receive your K9 Cart.
Refundable Carts:
(This applies only to dogs, cats, and rabbits)
Rear Support Two-Wheel Carts for pets 6-115 lbs – 70% refund
Full Support Quad Carts 6-115 lbs – 70% refund
Wheelchair Front Support Kits 6-115 lbs – 70%
Non-Refundable Carts:
We do not offer a refund on the following carts:
All rental carts.
Specialty Carts – made for any pet other than a dog or cat (goats, deer, chickens etc.) or pets with special needs that cannot be met with our standard carts.
This also includes any XXS small wheelchairs built for pets under 6 lbs and XXL wheelchairs built for pets over 115 lbs..
You will be refunded 70% of the cost of the cart as long as the cart is returned within 15 days, clean, and in like new condition. CHARGES WILL BE APPLIED IF THE CART IS RETURNED IN LESS THAN NEW CONDITION (NEEDS CLEANING, REFURBISHING OR REPAIRS). SHIPPING CHARGES ARE NON-REFUNDABLE. CUSTOMER PAYS RETURN SHIPPING.
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Cancellations
Orders can only be cancelled before shipped. Once shipped the standard return terms apply. Wheelchair cancellations are subject to a 5% cancellation fee–higher fees may apply on wheelchairs based on production progress. Any product, other than wheelchairs, can be cancelled with zero fee as long as it has not been shipped.
Sa-Leah Noland –
My dog slipped a disc in her spine early November. After an expensive surgery and ALOT of crate rest, she was cleared by our vet to use a cart. They suggested K9 Carts, and let me tell you – it changed our lives. We’re both still getting used to the new normal since my pup cannot use her back legs at all and this cart has made it possible for her to be mobile again. The customer serivce I received when purchasing this cart was outstanding. Highly reccomend!
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Sue and Ed Whitlow (verified owner) –
Fantastic product and wonderful customer service.. My wife’s retired service dog is mobile again after months of trying other products. We should have bought a K9 cart first.
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K9 Carts (verified owner) –
Thank you Sue and Ed. It was a pleasure to help Rufus out with a Full Support Wheelchair and we very happy to hear it has made such a huge difference in your lives!
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Ronald –
This people are amazing. They really care about their customers and their pets. My 14 year old pug was able to enjoy her K9 cart for a couple of weeks. Unfortunately we had to put her down she let us know she was done and in pain. Thanks to k9 carts she was able to enjoy her last few weeks. Thank you, K9 Carts!
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Louise –
Thank you so much K9 Carts! We had used a wheelchair from another company and it was so heavy and difficult to work with. We ordered a full support one from K9 Carts and it arrived very fast. Much easier to use. Our Lab can now walk around and be upright again.
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Edward –
The cart was built and shipped very quickly. It is very easy to assemble and adjust. The information sent with the cart are very helpful, showing how it all works and how to easily adjust it.
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Tayla –
Very simple and easy to use dog wheelchair. When I had trouble putting the cart together, I called up the company and they were very helpful in assisting me over the phone and through email.
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Gabrielle –
Very easy to use and affordable
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Caroline –
Great product! Barbara was very helpful in advising which K9 Cart my dog would need. I highly recommend this product!
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Ken –
We have had our cart for about 6 months and it’s has made a huge difference in Sabo’s life! – Ken
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Diana and Stephen –
We purchased a K9 Cart from you some time ago and were very happy with the results as our dog is now moving about freely on her own. Without it, I feel her future was quite dim.
Thank You for all your help. Diana and Stephen
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Natalia –
Custom made for my dog. I was surprised at how fast it shipped. Assembly was easy, it included a good DVD and instructions which were helpful. Customer service was excellent, they provided great tips for helping my dog adjust to his wheelchair.
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Byron –
This wheelchair has been very beneficial to my dog’s recovery. We use it as a rehabilitation tool, and he is beginning to walk on his own again! Thank you, K9 Carts!
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Stephanie –
The design is very good, and it is easy to use. I hope more colors become available soon. The colors they have are very nice, I chose the blue for my Pug and he looks very good in it.
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Ebony H. –
Had to make a couple of adjustments when I received it, but Barbara at K9 Carts was very helpful in assessing how well it fit him. My dog absolutely loves it.
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Sharon –
Our dog did use the cart and we were very happy to have it. We had absolutely no trouble at all putting it together, and then getting her in it and making a few small adjustments. – Sharon
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Clara –
As a veterinarian, I believe this is a great product. I have assisted my clients in measuring and fitting the wheelchairs, and have had no problems. The product is well made, and simple to put together and use. I will continue to recommend this product to all of my clients who need mobility assistance.
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Walter –
This review is very delayed, but I felt the need to express my gratitude for this product. My dog Bandit started experiencing symptoms of degenerative myelopathy about a year ago. Once he began to have problems moving around, we purchased a K9 Cart. He has been doing wonderfully in it. Just recently, he has started to become weak in the front legs (typical in dogs with degenerative myelopathy), so I called up to order the parts to make my Rear-Support Wheelchair into an Extra-Supportive Wheelchair. It has been a lifesaver for him!
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Gregg –
Very good wheelchair that offers plenty of support. The only downfall is trying to get my 70 lb Lab into the cart is a two person job. But it is worth it to see him move around again!
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William S. –
I had gotten a cart for my dog from a different company, and my poor little guy just hated it! I found K9 Cart and they have been a lifesaver! My dog hasn’t been this happy in a long time!
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Risami –
good product, made in the usa.
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Jasmine –
I thought I was going to have to wait weeks for this to arrive – they shipped it the day after I placed my order, and then it arrived by UPS just a couple days later. I am absolutely thrilled! It looks to be of very good quality, and very easy to set up and adjust.
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Sabrina –
This product has been wonderful for my dog. He is much happier now.
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Olivia –
This is very helpful for my dogs recovery. We started with the full-support, but my dog has gained some strength back in the front legs. Now he is in the extra-support model. We’re hoping he keeps improving so that we can turn the cart in the rear-support cart – or that he won’t need a cart at all!
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Leigh –
This cart has helped get my dog up standing, so that he is not forced to lay around all day. It seems to have improved his attitude a lot – his tail actually wags!
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Diane A –
I love my dog’s K9 Cart. She is a very small dog, so I was able to get a beautiful pink cart for her – she looks adorable in it! She races around like a puppy again. When we heard of her diagnosis, with no hope of recovering, we were devastated. When we learned of K9 Carts, it was a miracle. We now have much more time with our little girl, and we are all grateful for that!
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melody –
This cart is very helpful to my dog. Unfortunatly, since he is about 70 lbs, it is tough to get him into the cart. It takes two people, which is tough when my husband is not home. But when we do get him in the cart, he is happy.
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Molly –
The extra support is just what my dog needs. It helps support his body, since both his front and rear legs are kind of weak. Now he can be mobile again!
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Aidan –
My dog is happy in his cart. As he is not extremely weak, it was set up as an extra support cart. If he becomes weaker in the front, I received the rings to add to the front of the cart.
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Kimberly –
My dog Newton has been handicapped since April 2012. He had surgery in May 2012 for a ruptured disc but by August, he still hadn’t received full mobility back yet. My vet suggest a wheelchair as Newton was still young and fiesty and wanted to get back outside. He is doing great in it! K9 Carts was very quick at building and shipping it. Newton and I are very happy!
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Davis P –
very happy with this item
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Kelli –
Very nice item, but I wish they had more colors.
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Muhammad –
I like this wheelchair a lot. Its a bummer that it has caster wheels on the front it doesn’t move well in my yard. But for in the house it is very good.
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Jasper –
Got this K9 Cart for my dog Kasey who is getting old and is pretty weak in her front and back legs. She doesn’t move around in it much, but she does get a bit of exercise, plus she is able to go to the bathroom on her own. She is much happier in her wheelchair, versus laying around all day long.
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