Help Em Up Walking Accessories

• All products except Wheelchairs normally ship the same business day when placed by 1pm EST.
• We ship via Fedex and USPS. Overnight as well as international shipping is available.
• Items will ship Monday through Fridays, excluding major holidays.
• For Saturday delivery and exact delivery deadlines, please contact us directly.

FedEx Ground®*  1–5 business days in the contiguous 48 states; 3–7 to Alaska and Hawaii

FedEx Express Saver®  3 business days 

FedEx 2Day®. 2 business days

FedEx Standard Overnight®.   Next-business-day delivery by  8 p.m. to residences

FedEx Priority Overnight®.     Next-business-day delivery by , noon to most residences

Priority Mail® 1–3 Days

First-Class Mail® Estimated 3–7 Days

ACCESSORIES
(includes: Help Em Up Harnesses & Walking Accessories, EZ Lift, Woodrow Wear Power Paws, PoochPad Diapers/Potty Pads/Kennel Pads/Ultra Dry Beds, All Walkabout brand products, & Ultra Paws brand products.)

Returns, exchanges, and refunds can be made up to fifteen (15) days from the date you received your order minus a 20% restocking fee for the Help Em Up Harness and Accessories. K9 Carts will not accept any accessory or nursing care product back for refund or exchange unless the item can be sold as new, (clean with zero traces of pet hair, dirt, odor, etc.) to another client. If returned in any other condition but new, cleaning fees will be deducted from refund. Shipping charges are non-refundable and the customer is responsible for return shipping. 

Cancellations

Orders can only be cancelled before shipped. Once shipped the standard return terms apply. Wheelchair cancellations are subject to a 5% cancellation fee–higher fees may apply on wheelchairs based on production progress. Any product, other than wheelchairs, can be cancelled with zero fee as long as it has not been shipped.