• Wheelchair orders typically ship in 1 – 3 business days days. Every wheelchair is custom built specifically for your pet and shipping lead times can vary, so please contact us with any specific questions.
• All other products normally ship same business day when placed by 1pm EST.
• We ship via UPS Ground. Express options available. Shipping cost is calculated at checkout with UPS live rates based on your exact location.
• Orders will be shipped between Monday and Friday from our facility in Englewood, Florida.
• For Saturday delivery and exact delivery deadlines, please contact us directly.

WHEELCHAIR PURCHASES

For the Rent to Own program policy and other products, please scroll down. This policy applies to wheelchair purchases, not rentals or other products.

We offer a 15-day trial period to give you plenty of time to try your pet in its new wheelchair – this applies to refundable carts only. The 15-days start the day you receive your K9 Cart.

Refundable Carts:
(This applies only to dogs, cats, and rabbits)

Rear Support Two-Wheel Carts for pets 6-115 lbs – 70% refund
Full Support Quad Carts 6-115 lbs – 70% refund
Wheelchair Front Support Kits 6-115 lbs – 70%

Non-Refundable Carts:

We do not offer a refund on the following carts:
All rental carts.
Specialty Carts – made for any pet other than a dog or cat (goats, deer, chickens etc.) or pets with special needs that cannot be met with our standard carts.
This also includes any XXS small wheelchairs built for pets under 6 lbs and XXL wheelchairs built for pets over 115 lbs..

You will be refunded 70% of the cost of the cart as long as the cart is returned within 15 days, clean, and in like new condition. CHARGES WILL BE APPLIED IF THE CART IS RETURNED IN LESS THAN NEW CONDITION (NEEDS CLEANING, REFURBISHING OR REPAIRS). SHIPPING CHARGES ARE NON-REFUNDABLE. CUSTOMER PAYS RETURN SHIPPING.
For Cancellations, see cancellation policy below.

RENTALS

One full, non-refundable rental payment plus shipping costs must be paid in full before production of the wheelchair starts. Payments can be made with credit card, PayPal or check but a major credit card must be kept on file for future payments. First two-week rental begins the day you receive the wheelchair. At the end of your first two-weeks, unless K9 Carts is notified otherwise, the next rental payment will be automatically charged to the credit card on file twenty-four to forty-eight hours after the initial two-week rental ends. The second two-week rental begins the day your first two-week rental ends, not the day the credit card is charged. To complete the purchase, there will be one final (third) rental payment collected twenty-four to forty-eight hours after your second two-week rental period ends. Unless K9 Carts is notified otherwise, this will be automatically charged to the credit card on file. All rental payments and initial shipping is non-refundable. Should you wish to return the wheelchair before your second or third payment is due, you must notify K9 Carts immediately and send tracking for the return shipment within three days from the end of the rental period. Return shipping is the responsibility of the buyer.

Should you cancel your order before it has shipped we will refund 80% of your rental fee.

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Cancellations

Orders can only be cancelled before shipped. Once shipped the standard return terms apply. Wheelchair cancellations are subject to a 5% cancellation fee–higher fees may apply on wheelchairs based on production progress. Any product, other than wheelchairs, can be cancelled with zero fee as long as it has not been shipped.